Privacy Policy

Introduction

At Passport Now, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect about you, how we use it, and your rights.

We’re a UK-based company (Citizen Lawyer Ltd, trading as Passport Now) offering residence and citizenship advice and application services. When we say “we”, “us”, or “our”, we mean Passport Now.

If you have any questions, you can always reach us at info at passport.now.

The information we collect

Depending on how you interact with us, we may collect:

Contact details – your name, email, phone number, nationality, and country of residence.
Service information – details of your enquiry, services you’re interested in, or feedback you give us.
Job applications – your CV and relevant details if you apply to work with us.
Supplier details – payment information, VAT numbers, tax IDs if you’re providing goods/services to us.
Proof of identity – where required, such as copies of passports or ID cards.
Technical details – IP address, browser, device type, how you use our website (via cookies and analytics).

We may also receive information from trusted third-party sources such as compliance databases and analytics providers.

How we use your information

We use your information to:

Provide the services you’ve requested.
Respond to your enquiries.
Improve our website and services.
Meet our legal and regulatory obligations (for example, anti-money laundering checks).
Send you updates or marketing you’ve opted into (you can unsubscribe anytime).

We’ll only use your personal data when we have a lawful basis to do so – usually because it’s necessary to provide a service, because we’re legally required to, or because you’ve given consent.

Marketing

We’ll only send you marketing if you’ve opted in or if we already have a business relationship with you. You’re always free to unsubscribe via the link in our emails or by contacting us at info at passport.now.

Sharing your data

Sometimes we need to share your data with:

Our offices and companies (all of which follow UK and EU data protection rules).
Government authorities or agencies involved in your residence or citizenship applications.
Professional partners such as lawyers, banks, or real estate providers – but only where necessary.
Trusted third-party providers (like cloud storage or analytics services) who help us run our business.

Whenever your data is transferred outside the UK/EEA, we make sure it’s properly protected using safeguards such as Standard Contractual Clauses.

Data security

We take security seriously. Your information is stored on secure servers with encryption and access controls. Unfortunately, no system is 100% secure, but we do our best to keep your data safe.

How long we keep your data

We keep your data only as long as needed:

To deliver services to you.
To meet legal, accounting, or reporting requirements.

Generally, this won’t be longer than 10 years after the end of our relationship. After that, your data will be deleted or anonymised.

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have rights, including:

Access – to know what data we hold about you.
Correction – to fix inaccurate or incomplete data.
Erasure – to request we delete your data where possible.
Restriction – to limit how we process your data.
Objection – to stop certain uses, like marketing.
Portability – to move your data to another provider.
Withdraw consent – if we’re processing your data based on consent, you can take it back anytime.

To exercise your rights, just email us at info at passport.now.

If you’re not happy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Changes to this policy

We may update this policy from time to time. If it’s a big change, we’ll let you know by email. The latest version will always be available on our website.

Contact us

Questions? Comments? Please email us at info at passport.now.